We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at qibaomeishi@gmail.com. Please note that returns will need to be sent to the following address: Blk123A Rivervale Drive #13-135 S(541123)

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at qibaomeishi@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at qibaomeishi@gmail.com.

万得福 Wandefood – Cancellation & Refund Policy

Last updated: June 2026

1. Strict No-Return Policy (Perishable Food Items)

Due to the perishable nature of our products, food safety, hygiene, and Singapore Food Agency (SFA) regulations, 万得福 Wandefood operates a strict NO RETURNS and NO EXCHANGES policy on all food items. Once a food item leaves our facility or is successfully delivered, it cannot be returned or exchanged under any circumstances, even if it remains unopened, unused, or in its original packaging.

2. Issues, Defective, or Damaged Orders

We take great pride in our food quality and handling processes. However, if your order arrives damaged, defective, or incorrect, please handle it via the following steps:

• Inspection: Please inspect your order immediately upon reception.

• Reporting: Contact us within 2 hours of delivery at qibaomeishi@gmail.com or via WhatsApp at +65 8846 9323.

• Required Proof: You must provide your order number and clear photographic/video evidence of the damaged or incorrect item alongside its delivery packaging.

Upon verification, we will evaluate the issue and make it right via a 1-to-1 replacement or a partial/full refund at our sole discretion. Reports made after 2 hours from the delivery timestamp will not be entertained due to food spoilage risks outside our control.

3. Refunds

If a refund is approved due to damaged or incorrect orders, it will be automatically processed back to your original payment method within 10 business days. Please note that banking institutions and credit card companies may take additional time to process and post the refund to your account.

1. Terms of Service · 服务条款

Last updated: June 2026

1. Overview · 概述

These Terms of Service govern your use of the Wandefood website at wandefood.sg and the purchase of any products from 万得福 Wandefood. By accessing our website or placing an order, you agree to be bound by these terms. 本服务条款适用于您使用万得福网站及购买万得福产品的所有行为。访问本网站或下单即表示您同意遵守以下条款。

Wandefood is an artisanal food brand registered in Singapore. We reserve the right to update or modify these terms at any time without prior notice.

2. Eligibility · 资格条件

By using this website and placing an order, you confirm that:

• You are at least 18 years of age.

• You are located in Singapore.

• You are purchasing for personal or gift use, not for unauthorized resale. 使用本网站及下单即表示您确认您已年满18岁，位于新加坡境内，且所提供的所有信息真实准确。

3. Products · 产品

• 3.1 Product Description: Wandefood makes every effort to accurately display all products. However, because our items utilize natural ingredients, colors and batches may vary slightly. Product images are for illustration purposes only.

• 3.2 Availability: All products are subject to availability. We will notify you as soon as possible if your order cannot be fulfilled.

• 3.3 Pricing: All prices are listed in Singapore Dollars (SGD). We reserve the right to change prices at any time without prior notice. 所有价格以新加坡元（SGD）标示。我们保留随时调整价格的权利，但已确认订单的价格不受影响。

4. Orders & Payment · 订单及付款

• 4.1 Payment Methods: We accept Credit/Debit Cards (Visa, Mastercard), PayNow (Singapore), Bank Transfers, and Shopify Payments.

• 4.2 Security: All payments are processed securely. Wandefood does not store your financial details. 所有付款均通过安全渠道处理。万得福不储存任何付款信息。

5. Delivery · 配送

• 5.1 Coverage: We deliver islandwide within Singapore only. We do not ship internationally.

• 5.2 Thresholds: Free delivery applies for orders above SGD $50. Otherwise, standard delivery fees apply.

• 5.3 Delivery Responsibility & Failed Delivery: Wandefood utilizes third-party couriers. It is the customer's responsibility to ensure someone is available to receive cold or perishable items immediately upon delivery. If a delivery fails due to an incorrect address or absence, re-delivery charges will apply.

6. Food Safety & Consumption · 食品安全及食用

• 6.1 Intended Use: Wandefood products are food products intended for personal consumption. They are not medicines or health supplements. 万得福产品为食品，供个人日常饮用，并非药物或保健品。

• 6.2 Allergen Information: Our products contain honey and are not suitable for infants under 1 year of age. Please read allergen labels carefully before consuming.

• 6.3 Storage: Crucial. Perishable and cold items must be transferred to the appropriate refrigerator/freezer temperature immediately upon delivery. Wandefood is completely absolved of responsibility for food spoilage resulting from improper storage after successful handover.

7. Intellectual Property & Liability · 知识产权与责任限制

All content on the website is the intellectual property of Wandefood. To the fullest extent permitted by Singapore law, Wandefood shall not be liable for indirect damages, courier transit delays, or food product deterioration due to customer mishandling post-delivery.

8. Contact Us · 联系我们

📧 Email: qibaomeishi@gmail.com 📱 WhatsApp: +65 8846 9323 🌐 Website: wandefood.sg